Frequently asked questions

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About The Luxurist

Who We Are

The Luxurist is a premier digital platform dedicated to curating and sharing the finest in luxury travel. We are the connector of the world’s leading luxury-travel professionals, bringing together passionate travel agents and exceptional properties, all in one prestigious and empowering ecosystem.

About The Luxurist

Our Mission

We provide luxury-travel leaders with the tools, tech and support they need to outperform. Through our premier booking platform, travel agents unlock a new dimension of efficiency and precision; hotel partners showcase their prized gems to high-value guests in a curated collection of world-class destinations; and travelers benefit from exclusive privileges.

About The Luxurist

Where is The Luxurist based?

We're headquartered in Paris with operational teams strategically positioned across key luxury travel markets to ensure 24/7 global support for our clients and travel advisors.

About The Luxurist

Is The Luxurist a startup?

The Luxurist blends startup agility with established expertise as part of HBX Group, combining cutting-edge technology with deep industry knowledge and premium partnerships. We operate as a joint venture with HBX Group, a proven leader in luxury hospitality with 20+ years of experience across 15 countries, serving over 100,000 high-net-worth travelers annually through its premium travel brands.

About The Luxurist

Is the service available for individual clients or only for professionals?

The Luxurist platform is exclusively designed for professional travel advisors, agencies, and select travel professionals. It is not available for direct consumer booking. If you are an individual traveler, please email us at concierge@theluxurist.com, and we will gladly connect you with one of our trusted travel advisor partners who can provide you with exceptional service using our platform.

Hotels

How extensive is The Luxurist's selection of properties?

Our platform features over 110,000 carefully selected hotels across 141 countries. This includes access to world-class luxury hotel brands and room types that aren't available through other booking channels.

Hotels

How do you select your hotel partners?

Our hotel portfolio includes carefully curated luxury properties across the globe. We don't limit ourselves to specific hotel chains or groups, instead focusing on properties that meet our stringent quality standards and offer exceptional experiences. This includes renowned luxury brands, and exclusive independently owned properties that align with our clients' sophisticated preferences.

Hotels

What is "La Collection”?

La Collection features over 3,000 exceptional luxury properties that undergo our rigorous triple-vetting process: validation through travel blogger reviews, assessment by our concierge team, and direct verification with hotel management. These carefully selected accommodations offer exclusive client privileges, while our strong relationships with General Managers ensure personalized attention for your travelers.

Hotels

Does “La Collection” hotels offer exclusive benefits?

Yes, La Collection properties offer exclusive privileges such as 24/7 in-destination concierge service, welcome amenities, and late check-out at 2:00 PM (subject to hotel availability). These exclusive advantages complement the privileges already offered through your consortium memberships, providing an enhanced level of luxury and personalization for your discerning travelers.

Hotels

Can hotels collaborate with The Luxurist?

Yes! We offer collaboration opportunities, including content features, partnerships, and brand exposure to our audience of luxury travelers. Contact us at sales@theluxurist.com to explore how we can work together.

Hotels

What are the benefits of being featured on The Luxurist platform?

Featured hotels gain exposure to our exclusive network of luxury travel advisors who serve high-net-worth clientele. This visibility often translates to increased bookings with higher average spending. Additionally, our 24/7 concierge team handles last-minute changes, unique experience bookings, and special requests to ensure seamless guest experiences from reservation to checkout.

Hotels

How often does The Luxurist update its featured properties?

Our La Collection Hotels are continuously updated as we discover and verify exceptional properties worldwide. We review our featured hotels monthly to ensure all information remains current and relevant, with special attention to newly renovated properties and seasonal offerings.

Hotels

How can I be sure of the quality of services and the selection of hotels and flights?

All providers on our platform undergo a strict vetting process. Hotels are evaluated based on location, service standards, amenities, and guest reviews as defined in our La Collection Label Selection Protocol. Airlines are selected for their reliability and service quality. We maintain direct relationships with suppliers and collect feedback from travel advisors to continuously assess and maintain our quality standards, ensuring only the finest luxury properties and services are available to your clients.

Hotels

Does The Luxurist offer competitive commercial terms?

Yes, absolutely. The Luxurist's contractual agreements ensure year-round availability (365 days), market-leading competitive pricing, and complete access to all room categories - from standard rooms to presidential suites. If the desired accommodation isn't shown as available, The Luxurist's concierge team will contact the hotel directly on behalf of clients. The Luxurist has established strong relationships with hotels worldwide, specifically to simplify the booking process for travel advisors and their clients.

Travel Advisors

What is the revenue model available?

The Luxurist offers both net and commissionable pricing options tailored to your agency’s preferences:

- Net prices include all applicable sales taxes (GST, VAT, etc.). Any tax increases will be reflected in the final price.

- Commissionable prices are based on Recommended Retail Prices and include sales taxes. Any tax changes will be incorporated into the pricing.

Travel Advisors

Can travel advisors partner with The Luxurist?

Yes! We collaborate with select luxury travel advisors who share our commitment to personalized high-end service. Through our platform, advisors gain visibility and access to a meticulously curated collection of luxury hotels and exclusive experiences, complemented by our 24/7 concierge service that provides seamless support for both you and your discerning travelers. If you're interested in becoming a featured advisor, reach out to sales@theluxurist.com discuss partnership opportunities.

Travel Advisors

How can The Luxurist help travel advisors grow their business?

The Luxurist offers multiple revenue-generating opportunities for travel advisors. They can earn competitive commissions on all bookings made through our platform (including travel insurance), easily implement upsells with our premium experience packages, and leverage our curated inspiration content to re-engage inactive customers.

Travel Advisors

What specific challenges does The Luxurist solve for luxury travel advisors?

The Luxurist addresses three key challenges in today's luxury travel market: managing complex itineraries, delivering personalized service through 24/7 concierge support, and finding exclusive properties or special experiences that aren't available on standard booking platforms.

Travel Advisors

What commercial benefits do travel advisors gain from partnering with The Luxurist?

Travel advisors earn commission on all elements of the trip (flights including airport taxes, accommodation, experiences, and insurance), paid one week after the booking’s departure. They also benefit from flexible pricing options, comprehensive travel protection, and the ability to customize their earnings structure.

Concierge

What services are included in the concierge service?

Our 24/7 concierge service provides comprehensive support for both you and your travelers, including personalized itinerary planning, last-minute booking changes, reservation management at exclusive restaurants, special occasion arrangements, and emergency assistance. Our concierge team delivers tailored support, managing special requests, securing exclusive experiences, and swiftly resolving any travel-related issues. This ensures a seamless journey for both travel advisors and their clients.

Concierge

How is your concierge service structured?

The concierge service is included as part of our offering to travel advisors. There are no additional fees charged to the advisors' clients for using our concierge services.

Concierge

How does The Luxurist's concierge service enhance and complement travel advisors' offerings?

Our 24/7 concierge service bridges the gap between luxury hotels and travelers, creating trust in an often-fragmented industry. Travel advisors can focus on client relationships and itinerary design while we handle time-sensitive requests and on-the-ground support. This partnership ensures seamless service throughout the journey, increasing bookings and client satisfaction while enhancing experiences for all parties.

Technology

Is The Luxurist a booking platform or an information resource?

The Luxurist is a luxury travel booking platform and curated resource hub, empowering travel advisors to deliver seamless, high-end journeys. We provide a comprehensive platform where advisors can seamlessly book flights, secure premium accommodation, and arrange extraordinary experiences - all in one place, backed by our dedicated 24/7 concierge service.

Technology

What makes The Luxurist's technology different from regular booking tools?

The Luxurist provides a comprehensive one-stop solution for luxury travel bookings, combining hotels, flights, experiences, and insurance. At the heart of our platform is our sophisticated itinerary builder that allows you to craft seamless multi-destination journeys. This powerful tool lets you visualize the entire travel journey, optimize routes, and customize each leg of the trip while maintaining a cohesive luxury experience. Our platform also features smart search capabilities and dedicated concierge support to ensure exceptional travel planning from concept to completion.

Contact

How can I contact The Luxurist?

For general questions, partnership opportunities, or to share feedback, please visit our Contact Us page or email concierge@theluxurist.com. Reach our sales team at sales@theluxurist.com for commercial inquiries or product sourcing. Media representatives can contact media@theluxurist.com, while those interested in career opportunities should email talent@theluxurist.com.

Contact

How can I stay updated with The Luxurist?

Follow us on LinkedIn, Instagram and Facebook.

Contact

Can I suggest a hotel or travel advisor to be featured?

Absolutely! We welcome recommendations. If you know of an outstanding luxury hotel or an exceptional travel advisor, let us know by filling out our Contact form.