1. While working on a project select “Advanced options”. You will find it on the right hand side.
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2. In the second step you can just put in your extra margin – it will not be displayed for your clients – and “Confirm”.
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You will need to create another project for the 5th person. Once you’ve completed your bookings, they will be treated as one project and a single invoice will be issued to you.
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Note: Just inform your concierge that the two projects are together and they will handle them as one project.

When customizing the trip open “Manage my steps” on the right side under the map:
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You can then either add nights to your step (1) or add another step (2) with the requested amount of nights.
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Our platform accommodates bookings for up to 9 travelers across a maximum of 4 rooms. Due to our dynamic pricing system and the custom nature of group tours, larger group bookings require personalized assistance and cannot be booked directly through the platform.

There is an unlimited amount of destinations.

There are two ways to share your trip with your clients. If you have your projects open you will find both options on the right hand side:
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1. Share your project directly with clients by sending them a unique link. This gives them live access to view, add, or remove items from the itinerary. Many travel advisors have found that this interactive feature often leads to increased bookings as clients can explore additional options at their own pace. All pricing updates are displayed in real-time.
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Be cautious, as the traveler has the ability to alter the entire itinerary. All the effort you've put in could be modified, and ultimately, the traveler might decide to revert to the original plan.

2. Download your project as a PDF document to share with clients. This version includes all itinerary details with fixed pricing at the time of download. Please note that actual prices may vary between the PDF generation and booking confirmation due to our dynamic pricing.

By sharing your project link with clients, you enable them to explore and customize their itinerary by adding or removing experiences. Many travel advisors find that this interactive feature often leads to clients enhancing their journey with additional services.

Please enter passenger names exactly as they appear in their passports, including middle names in the “First Name” field.
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Example:
For passport name: John Peter Jr. Smith
- First Name field: John Peter Jr.
- Last Name field: Smith

Yes, each destination features a carefully curated selection of luxury properties that appears when you search by region.

Due to our integrated concierge service requirements, all flight bookings must be accompanied by a minimum two-night accommodation reservation.

To select your seats, please email your concierge at concierge@theluxurist.com after booking. We will provide you with the PNR file keys, allowing you to access the airline’s website directly and select your preferred seats.

Yes, when planning your itinerary, you can designate any day as a “Free Day” if no accommodation is required.

Confirmation times vary by destination. Bookings for Europe and North America are typically confirmed within 24 hours. For destinations like Southeast Asia and Africa, where we work with local Destination Management Companies (DMCs), the confirmation process may take 3-4 business days to ensure all details are perfectly arranged.

Your custom itinerary and pricing are locked in once you click “Book this trip.” All rates shown during your booking confirmation are guaranteed.

Markup adjustments must be made during the itinerary planning phase, as they cannot be modified after booking confirmation.

Adding Items: You can enhance your journey with additional transfers and activities.
For changes to core elements such as accommodation, please contact your concierge at concierge@theluxurist.com.

Removing Items: As all reservations are confirmed with our partners upon booking, removing items may incur cancellation fees.
Your concierge will assist you with any necessary modifications and advise on applicable terms.

Yes. Once your booking is confirmed and payment processed, contact us at concierge@theluxurist.com. We’ll provide the PNR file key, enabling you or your clients to add frequent flyer information during the check-in process.

Contact your concierge at concierge@theluxurist.com once your booking is confirmed and payment processed. We’ll promptly provide you with your PNR file key.

All travel documentation, including your personalized roadbook and vouchers, will be delivered electronically 2-3 weeks prior to your departure date.

Navigate to “My Projects” in your account to view commission information for each booking. Hover over the commission amount to see the breakdown between air and land arrangements. Please note that additional margins are displayed as separate entries.

Within 1-2 business days of booking confirmation, you’ll receive both the invoice and payment link. Remember to forward the payment link to your clients to complete the reservation process.

Log in to your account using the “Login” button in the top right corner of the platform. From there, select either “My Quotes” or “My Bookings” to access your records. Open any specific booking to view detailed, itemized pricing information.

No. While timely payment is important, we won’t automatically cancel your booking. Our team will contact you to understand any payment delays and provide necessary assistance

We don’t send automatic payment confirmations. However, we closely monitor all transactions and will promptly contact you if we encounter any payment issues. For payment status inquiries, please email your concierge at concierge@theluxurist.com.

Yes, individual items can be cancelled after booking, subject to our cancellation policy:

Cancellation Fees:

More than 30 days before departure:
- Airfare: 100% of ticket cost
- Other Travel Products: 20% of total cost

30 to 7 days before departure:
- Airfare: 100% of ticket cost
- Other Travel Products: 75% of total cost

Less than 7 days before departure:
100% of total booking cost (all products)